Privacy Policy
Last updated: February 2026
BIM Department Ltd is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information submitted through this website.
1. Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Company name
- Project or enquiry details
- Files submitted via forms or client portal
- Technical data (IP address, browser type, device data)
2. How We Collect Information
Personal data is collected when you:
- Submit a contact or enquiry form
- Communicate with us via the website
- Upload files through the client portal
- Interact with our website (cookies and analytics)
3. How We Use Your Information
We use your data only for legitimate business purposes, including:
- Responding to enquiries
- Discussing potential or ongoing work
- Managing client relationships and projects
- Providing access to the client portal
- Improving our website and services
We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Legitimate interest (business communication and service delivery)
- Contractual necessity (where services are agreed)
- Consent (where explicitly provided)
5. Data Storage & Retention
- Personal data is stored securely
- Data is retained only as long as necessary for its intended purpose
- Client portal files are removed when no longer required
- Clients are responsible for retaining their own copies of project files once notified
6. Client Portal Data
The client portal is provided solely for project collaboration purposes.
Clients must:
- Use the portal responsibly
- Ensure uploaded data is appropriate and relevant
- Download files when instructed
Access may be revoked if the portal is misused.
7. Data Sharing
We may share data only where necessary:
- With trusted service providers supporting our operations
- Where legally required
All third parties are required to respect data confidentiality and GDPR obligations.
8. Cookies
This website may use cookies to:
- Improve functionality
- Analyse site usage
- Enhance user experience
You can control cookie settings via your browser.
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
10. Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
11. Contact Details
If you have questions about this Privacy Policy or how your data is handled, please contact:
BIM Department Ltd
📧 Email: info@bimdepartment.co.uk
12. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on this website.